We take your privacy very seriously and we are committed to protecting your personal information. By interacting with us by email and or by visiting www.collitonbarton.com, and all domains under our control, you are accepting and consenting to the practices described in this policy.
Corresponding Domain Names
A & S McArdle, R L Persey and the GDPR
The rollout of the GDPR prompted an information audit of the partnerships. We consider the GDPR to be a live process; a journey moving forwards, rather than a destination to be reached by the 25th of May, and our policies will be under regular review accordingly.
Data Protection Officer
A & S McArdle
Devon EX14 3LJ
Information we collect and what we use it for
When we provide you with courses, training, or services we may collect and store any personal information that you provide to us in order to record your attendance, and to issue certification and photo ID. We may, for example, keep a record of your name, address, email address, photograph and telephone number. We may also record details of any dietary, disability or health needs you may have at the time of booking an event or service which will take place at the venue or any of our other premises to help to ensure your comfort and safety.
When you interact with our website, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our customers use our website to enable us to create better content and more relevant communication:
how you have reached our website and the IP address you have used
your browser type, versions and plug-ins, and your operating system
your journey through our website, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information
In broad terms, we use your data for the following purposes:
to carry out our obligations arising from any contracts entered into and administer and provide products and services you request or have expressed an interest in;
to provide you with information about other goods and services we offer that are similar to those that you have already browsed or enquired about;
to communicate with you in the event that any products or services you have requested are unavailable
to notify you of changes of our services
for record keeping purposes
to create an individual profile for you so that we can understand and respect your preferences
to personalise and improve your experience on our website and ensure that content from our site is presented in the most effective manner for you and your computer
to personalise and/ tailor any communications that we may send you
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
The Colliton Barton Training & Events Venue is a certified Lantra partner. Lantra is a nationally recognised awarding organisation, with over 40 years' experience of developing quality training and qualifications.
Lantra is accredited by the British Standards Institution (BSI) for ISO 9001:2008 and ISMS 27001:2013 for Skills+.
Lantra is also recognised and accredited as an Investors in People Employer.
We are committed to protecting and respecting your privacy within your account. Under the GDPR, as a customer of ours, you have several rights in relation to your personal data which include:
The right of access - you have the right to know exactly what information we hold about you and how we process it.
The right of rectification - you have the right to have your personal data rectified if it is incorrect or incomplete.
The right to be forgotten - You have the right to have your personal data removed or deleted without a specific reason for doing so. This is also known as ‘the right to erasure’.
The right to restrict processing - an individual's right to block or suppress processing of their personal data. You have the right to block your personal data from being processed.
The right to data portability - you have the right to request the personal data we hold about you for your own use.
If you wish to exercise any of your rights in accordance with the GDPR, please contact us with the specific request using the contact details located within this Policy. The action taken will be free of charge, provided in an easily accessible format (if applicable) and actioned within 30 days, where possible.
If you have concerns about the way we handle your personal data, you can contact the ICO or raise a complaint by contacting us and we will investigate accordingly.
We use Google AdWords and our membership of Lantra to advertise the courses and training on offer.
Disclosure of your information
In order to provide services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, email and file-sharing providers, payment processing organisations, accountants, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.
We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms and conditions of sale or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
Please note that for your/our safety and security, CCTV is in operation in all of our premises which are open to the public.
More about your information - your rights
You may correct or update your personal information at any time by emailing us at [email protected]. Please include your name, address, date of birth and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address below if you wish to exercise this right.